Technical Solutions Expert

2 weeks ago


Butterworth, Penang, Malaysia Rising Net Malaysia Full time

About Us

Rising Net Malaysia is a supportive team that values growth, teamwork, and fun.

Job Information

This role involves working as a Customer Service Representative, providing technical support and solutions to customers, handling warranty claims, and serving as the initial point of contact for all technical-related concerns.

Key Responsibilities:

  1. Technical Support and Warranty Claims

You will be responsible for providing technical support and solutions to customers via phone or on-site assistance, handling warranty claims, and serving as the initial point of contact for all technical-related concerns.

Requirements

  • In-depth understanding of security system products and willingness to learn. Fresh graduates are welcome to apply.
  • Bachelor's degree in IT or a related computer field OR significant experience in networking.
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Able to work independently with minimal supervision.
  • Willing to learn new things.
  • Customer-focused attitude with a dedication to delivering top-notch technical support.


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