ServiceNow Platform Developer

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

Company Overview

At Ørsted, we're shaping the future of energy. Our goal is to create a world that runs entirely on green energy. To achieve this vision, we need talented individuals like you to join our team.

Job Description

We're looking for an experienced ServiceNow consultant to play a key role in our in-house ServiceNow team. As a developer, you'll work closely with end-users and architects to design best practice solutions, create requirement specifications, and shape and optimize our daily operations through ServiceNow. You'll also participate in designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor.

Key Responsibilities

  • Operating and developing the ServiceNow platform, developing new features and solving production tickets, while engaging in dialogue with the business to understand objectives, discuss possibilities, and solution design whilst ensuring requirements specification.
  • Participating in designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor, in line with established standards.
  • Participating in the implementation of enabling solutions, incl. but not limited to process automation workflows, integrations with related components, e.g., Azure, SAP, CMDB, LDAP, web services.
  • Working with the product owner, scrum master, and other cross-functional stakeholders to guide and co-define development tasks, while supporting and sharing knowledge with the ServiceNow colleagues.

Requirements

  • Have experience with developing and updating ITSM modules incl. Incident, Problem, Change, Service Requests, Knowledge, Reports & Dashboards, Security Operations, and integrations like LDAP, SSO, REST API & SOAP etc.
  • Have knowledge of JavaScript, XML, and structural programming concepts as well as familiarity with UI, SQL, HTML, and CSS.
  • Have experience leveraging MID servers for integration and automation with strong problem-solving skills, and with the ability to troubleshoot and resolve complex platform and integration issues.
  • Can work in a fast-paced, global environment while leveraging IT Service Management best practices and operating the ServiceNow platform as a shared service on behalf of the organization.
  • Are a team player with a customer and results-oriented mindset and can-do attitude, while designing and implementing complex workflows using Flow Designer and Workflow editor.
  • Are fluent in both written and oral English.


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