Operational Director

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We are looking for a seasoned Operational Director - Service Excellence to join our team at Trip.com Group. In this role, you will be responsible for developing and implementing strategies to improve service quality and efficiency.

About Us:

We have a strong focus on delivering exceptional customer experiences and strive to continuously improve our services. We have a diverse range of products and services that cater to the needs of our customers.

Responsibilities:

  • Develop and implement strategies to improve service quality and efficiency
  • Monitor key performance indicators
  • Provide leadership and guidance to team members
  • Collaborate with cross-functional teams to drive business results

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