Payment Operations Expert
1 week ago
About Zeal Group
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe.
Our presence is spread across Europe, Asia, North & South Africa, the Middle East, and South America, with our Technology hub located in Cyprus.
We are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.
The Payment Operations Specialist role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company's processes and compliance requirements.
Responsibilities:
- Process Payments: Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company.
- Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner.
- Compliance: Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks.
- Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues.
- Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyze trends and provide insights to improve operational efficiency.
- Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades.
- Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication.
Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Prior experience in payment operations within the Forex/Trading industry or financial services sector.
- Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols.
- Proficiency in using financial software and tools for payment processing and reconciliation.
- Knowledge of regulatory requirements, such as AML and PSP.
- Excellent communication skills with the ability to interact with internal stakeholders and external partners.
- Analytical mindset with a focus on problem-solving and continuous improvement.
- Attention to detail and accuracy in handling sensitive financial data.
- Fluency in English and Mandarin is compulsory.
- Fresh grads are encouraged to apply.
- Must be willing to work on rotational shifts (covering weekends/PH) as and when required.
We offer:
- Medical Benefit
- Optical Benefit
- Life Insurance
- Gym/Fitness Subsidy
- Travel Allowance
- Meal Allowance
- Staff Referral Bonus Program
- Hybrid Working (4-days office + 1-day Work From Home)
- Long Service Rewards
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