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Technical Support Specialist

2 months ago


Kulai, Johor, Malaysia Agensi Pekerjaan Seer Sdn Bhd Full time

Job Position: Senior Technical Support Specialist/ Support Engineering Manager

Salary: Up To RM10000

Location: Kulai I-park

Job Responsibilities:

  1. Collaborate directly with customers to resolve hardware, software, and licensing issues.
  2. Provide assistance to customers with reported product failures, taking actions to resolve issues.
  3. Investigate and test customer problems in a lab environment with hardware and software.
  4. Stay current on networking technologies and new product offerings.

Job Requirements:

  1. Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
  2. Bilingual in English and Chinese (to communicate with Chinese customers).
  3. Strong communication skills (written and verbal).
  4. Knowledge of different network operating system implementations and installations.
  5. Expertise in troubleshooting networking protocols in WLAN technologies, 802.11n, 802.11ac, and 802.11ax.
  6. Minimum 1-year working experience.