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Desktop Field Service Leadership Position

2 weeks ago

Bayan Lepas, Penang, Malaysia Entegris Full time

Job Overview: Entegris is seeking a Senior Field Service Manager to lead and oversee the delivery of high-quality field services to clients worldwide.

The successful candidate will be responsible for managing the field service teams, driving service efficiency, ensuring customer satisfaction, and implementing best practices for service delivery across diverse geographic regions.

Main Objectives:

  1. To develop and execute a strategic vision for the global Desktop field service function.
  2. To lead and manage a geographically distributed team of managers and support staff.
  3. To collaborate with senior leadership to align field service strategies with overall business objectives.

Necessary Qualifications:

  • Bachelor's degree in Engineering, Business Administration, or a related field (Master's degree preferred).
  • Proven experience (10+ years) in a senior field service management role, including at least 5 years in a leadership position.
  • Strong understanding of field service operations, including global service delivery, resource planning, and customer satisfaction.