Customer Success Associate
2 days ago
Job Description
We are seeking a Rated Customer Success Associate to join our team at EcoVadis SAS. As a key member of our customer success program, you will be responsible for ensuring that our Corporate and Select customers maximize the value they receive from our solutions.
Key Responsibilities:
- Manage a portfolio of new and existing customers to ensure they achieve their sustainability goals through our platform.
- Engage with customers via phone, email, and video calls to provide excellent support and guidance throughout their assessment process.
- Collaborate with other business units to develop and implement strategies that enhance customer satisfaction and retention.
- Develop trusted advisor relationships with key account stakeholders and executives to drive business growth and expansion.
- Provide training and support to customers on effective use of the EcoVadis platform to meet their specific needs.
- Prepare reports on account status and market trends to inform business decisions.
- Promote the EcoVadis solution to the market and beyond through case studies, events, and other initiatives.
Requirements
To be successful in this role, you should have:
- 2+ years of experience in an onboarding or account management position, preferably in a B2B environment.
- A passion for delivering exceptional customer service and building strong relationships.
- Strong communication and problem-solving skills, with attention to detail and ability to work in a fast-paced environment.
- Fluency in Chinese and English, with proficiency in Salesforce or CRM software a plus.
- A proactive approach to suggesting and implementing ideas and improvements.
- A willingness to adapt quickly to changes and contribute to a dynamic team environment.
About Us
EcoVadis is the leading provider of business sustainability ratings and solutions. Our purpose is to guide all companies toward a sustainable world by providing actionable insights and expert analysis. We believe in the importance of diversity, equity, and inclusion, and we welcome applications from candidates who share our values.
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