Customer Success Associate

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis SAS Full time

Job Description

We are seeking a Rated Customer Success Associate to join our team at EcoVadis SAS. As a key member of our customer success program, you will be responsible for ensuring that our Corporate and Select customers maximize the value they receive from our solutions.

Key Responsibilities:

  • Manage a portfolio of new and existing customers to ensure they achieve their sustainability goals through our platform.
  • Engage with customers via phone, email, and video calls to provide excellent support and guidance throughout their assessment process.
  • Collaborate with other business units to develop and implement strategies that enhance customer satisfaction and retention.
  • Develop trusted advisor relationships with key account stakeholders and executives to drive business growth and expansion.
  • Provide training and support to customers on effective use of the EcoVadis platform to meet their specific needs.
  • Prepare reports on account status and market trends to inform business decisions.
  • Promote the EcoVadis solution to the market and beyond through case studies, events, and other initiatives.

Requirements

To be successful in this role, you should have:

  • 2+ years of experience in an onboarding or account management position, preferably in a B2B environment.
  • A passion for delivering exceptional customer service and building strong relationships.
  • Strong communication and problem-solving skills, with attention to detail and ability to work in a fast-paced environment.
  • Fluency in Chinese and English, with proficiency in Salesforce or CRM software a plus.
  • A proactive approach to suggesting and implementing ideas and improvements.
  • A willingness to adapt quickly to changes and contribute to a dynamic team environment.

About Us

EcoVadis is the leading provider of business sustainability ratings and solutions. Our purpose is to guide all companies toward a sustainable world by providing actionable insights and expert analysis. We believe in the importance of diversity, equity, and inclusion, and we welcome applications from candidates who share our values.



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