Success Driven Associate
3 days ago
Lendela Pte. Ltd. is a fintech company that aims to simplify financing and increase access to financial services. Founded in 2018, we've experienced rapid growth and expansion.
Simplifying FinanceWe've developed a platform that matches borrowers with tailored loan options through a seamless application process. This empowers borrowers with greater choice and transparency in the traditional lending landscape.
Since our inception, we've facilitated over 400,000 loan applications and partnered with more than 100 lending institutions. Our recent Series A fundraising has enabled us to accelerate our growth and expand across Asia Pacific.
Why Join Us?Your growth is our success: We believe that when you achieve your potential, everyone wins. This is why we're committed to helping you succeed, just as much as we are to the company's growth.
We're operating in an industry with massive growth potential and significant challenges to address. The global lending industry is diverse, vibrant, and ripe for exponential growth — and we're at the forefront of this transformation.
We operate globally and value diversity: We're home to subject matter experts from around the world who bring their expertise honed in leading companies. You'll work with diverse teams, expose yourself to innovative ideas, and tackle complex problems every day.
We're driven by data: We use data to inform our decisions and measure the outcomes of every action we take to ensure we're constantly optimising for our business objectives.
The RoleWe're seeking a highly motivated Customer Success Specialist to join our team. As a successful candidate, you'll have the opportunity to contribute to our mission and drive business growth.
You will support the Customer Success team in Singapore by handling administrative tasks to streamline their workflow and enable them to deliver exceptional customer experiences.
This role offers a chance to learn about our different markets and gain insights into the rapidly growing lending space in Singapore and Asia Pacific while assisting with daily operations and facilitating the customer experience.
Responsibilities- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Provide timely and effective responses to customer inquiries and concerns via various channels.
- Collaborate with the team to develop and implement strategies to improve customer satisfaction and loyalty.
- Contribute to the development of knowledge base articles and other resources to support customer success.
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