Process Improvement Lead ITSM
7 days ago
We are seeking an experienced Process Improvement Lead ITSM to join our team at Ambu A/S. In this role, you will be responsible for carrying out ongoing improvement activities on the Global Asset and Knowledge Management process, as well as ensuring cross-functional coordination.
Key Responsibilities- Carry out ongoing improvement activities on the Global Asset and Knowledge Management process, as well as ensure cross-functional coordination.
- Continuous updating of documentation.
- Follow-up on whether registration practices are followed, and tools are used as agreed.
- Participate on CAB board and similar.
- Monitor that the output of the process delivers what was agreed.
- Communicate SLAs and KPIs to the business.
- Prepare Reporting and Dashboards from ServiceNow (ITSM tool).
- Implement changes to enhance the efficiency and effectiveness of the Asset and Knowledge processes.
- Analyze metrics and feedback to identify areas for improvement.
- A minimum Bachelor's Degree in Computer Science, information systems, engineering, software engineering or a related field & discipline.
- A minimum 8 years of experience in technology related areas, with specific expertise in related domain (asset and knowledge management).
- Familiarity with knowledge management tools, content management systems & databases.
- Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc.
- Proficiency in IT asset management tools and software, such as ServiceNow.
- Knowledge of configuration management databases (CMDB) and their implementation.
- Familiarity with IT asset tracking and inventory management systems.
- Ability to conduct data analysis and reporting related to IT assets and configurations.
- Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices. ITIL certification with a focus on IT Service Operations is strongly preferred.
- Proficiency in using Microsoft Excel, PowerBI, SQL or other relevant tools for data analysis and reporting.
- Excellent database and spreadsheet skills.
Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals.
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