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Mandarin English Confinement Service Executive

1 week ago

Selayang Municipal Council, Malaysia Phoenix Signature Kitchen Full time

We are seeking a Mandarin English Confinement Service Executive to join our team at Phoenix Signature Kitchen. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction through prompt and professional handling of incoming calls, emails, and messages. Key responsibilities include responding to customer inquiries, managing orders, resolving problems, maintaining product knowledge, tracking orders, documenting customer interactions, and collecting feedback.

  • Requirements:
  • Previous customer service experience, preferably in the food or hospitality industry
  • Excellent interpersonal skills and the ability to handle customer inquiries and complaints with empathy and professionalism
  • Strong problem-solving and decision-making abilities
  • Attention to detail and strong organizational skills