Senior Client Manager
4 days ago
This role focuses on building strong relationships with government clients to drive strategic growth and ensure exceptional service delivery.
We are a leading company specializing in providing innovative digital marketing solutions and services to government entities, government agencies, and government-linked companies (GLCs). As a Senior Client Manager, you will be a key player in establishing and nurturing relationships with our government clients to drive strategic growth and ensure exceptional service delivery.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges.
- Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services.
- Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects.
- Government Relations: Foster positive relationships with government stakeholders, decision-makers, and influencers. Attend government-related events, forums, and conferences to enhance our company's presence and reputation.
- Financial Management: Manage and monitor budgets, ensuring profitability and adherence to financial targets.
- Contract and Agreement Management: Lead contract negotiations, renewals, and amendments in collaboration with legal and finance teams.
- Bachelor's degree in Business Administration, Public Administration, Political Science, or a related field; MBA is a plus.
- Proven experience of at least 2 years as a Client Manager, Key Account Manager, or in a similar client-facing role.
- Strong understanding of government procurement processes and familiarity with GLCs.
- Excellent communication, negotiation, and presentation skills, with the ability to engage with government stakeholders.
- Strategic mindset with the ability to identify and capitalize on business opportunities in the government sector.
- Proficiency in MS Office Suite and CRM systems.
- Exceptional organizational and time management skills.
- Demonstrated ability to manage multiple projects and priorities effectively.
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