Customer Service Advisor
1 week ago
Respond to customer queries via phone, email, and chat
Understand and resolve issues quickly and professionally
Provide accurate information and timely follow-up
Maintain customer privacy and adhere to data protection policies
Meet performance targets in quality, productivity, and satisfaction
Contribute to a positive team culture and continuous improvement
Proficient in Japanese and English (spoken and written)
Minimum 1 year of experience in a customer-facing role
Completed education: SPM / Diploma / Degree
Excellent communication and interpersonal skills
Quick learner with strong problem-solving abilities
Comfortable with shift-based work schedules
Rotational shifts (5 working days, 2 rest days)
Completed education: SPM / Diploma / Degree
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Executive, Customer Service, MY
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Client Advisor
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Customer Service
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