Customer Service Representative

5 days ago

Malaysia Hays Full time

**Your new company**

The client, a MNC Bank that serves more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets.

**Your new role**:

- The role will require you to assist customers about Credit Card, banking account or Personal Financial products.
- This is an inbound call centre.
- This is a service only call. No sales is involved for this position.
- Working in a contact centre environment and handling multiple customer calls from our customers.
- Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

**What you'll need to succeed**:

- Proactive and keen interest in banking industry
- Open to work on rotational shift basis

**What you'll get in return**

Excellent opportunity to work in one of the biggest banks in the world, you will work in an environment that looks into growth and work-life balance, surrounded by a great working culture.

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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