Customer service

2 days ago

Malaysia Lestars Management Consultancy Full time 30,000 - 48,000 per year

Job Title: Customer Service Representative (Fluent in English & Chinese)

Job Location: Remote
Shift Timings: 8 hrs per day
Employment Type: Full-time / Part-time (Specify as needed)

About Us:

.We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.

Key Responsibilities:

  • Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
  • Provide accurate and timely information regarding our products/services.
  • Resolve customer complaints and concerns with a focus on customer satisfaction.
  • Assist in processing orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary.
  • Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
  • Provide feedback to management regarding recurring customer issues or potential improvements in processes.

Required Skills & Qualifications:

  • Fluent in both English and Chinese (written and spoken).
  • Proven customer service experience, preferably in a remote setting.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks and work independently in a remote environment.
  • Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.

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