Executive, Customer Experience

2 days ago

Malaysia Taiwanmania International Travel Service Co., Ltd. Full time 30,000 - 60,000 per year

About KKday
KKday is accelerating the world's transition to the brand new travel experience.
As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service(Rezio) and new OMO system(KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday

Job Responsibilities
The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities
- You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
- Document and classify interactions and issues accurately in the appropriate systems
- You will be accountable for meeting individual (KPIs) and team goals
- Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
- Good organization, attention to detail, good time management and takes initiative
- Excellent interpersonal and communication skills
- Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends, and public holidays)
- Shift Working Hour:
A: 07:00~16:00
B: 10:00~19:00

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