Customer Experience Executive

2 weeks ago

Malaysia N2N Connect Full time

**Responsibilities**:

- Acting as a first point of contact: dealing with correspondence and phone calls.
- To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.
- To provide customer service to brokers, service information, resolving problems, attend to enquiries.
- Routinely examine, monitor for defects / downtimes.
- Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
- Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
- Understanding of the trading and IT industry, including knowledge of financial and trading market.
- Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.
- Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Ability to empathize with customers' needs and provide solutions that meet their requirements.
- Problem-solving skills to address customer issues efficiently and effectively.

**Requirements**:

- Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance.
- At least 2 years’ experience in related Trading & IT Industry.
- Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
- Able to multi-task efficiently and able to remain calm under stress.
- Good communication and customer service skills and the ability to work in a collaborative team.
- Knowledge in securities and trading or financial preferred.
- Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
- Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial.

  • Executive, Customer Experience

    2 days ago

    Malaysia, Taiwanmania International Travel Service Co., Ltd. Full time 30,000 - 60,000 per year

    About KKdayKKday is accelerating the world's transition to the brand new travel experience.As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover,...

  • Customer Experience Executive

    2 weeks ago

    Malaysia Ksisters Full time 40,000 - 60,000 per year

    Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries . The ideal candidate will thrive in a flexible work...

  • Vp, Customer Experience-customer Care

    7 days ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

  • Seller Experience-customer Care

    2 weeks ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...

  • Head of Customer Experience

    2 days ago

    Malaysia ORA Group Full time 100,000 - 120,000 per year

    About the CompanyORA is a house of consumer healthcare brands aiming to build a core shared technology and services layer. The core thesis here is that demographic-focused digital clinics can leverage a shared technology and services platform to provide a differentiated and comprehensive care experience for patients seeking care for a wide variety of...

  • Executive - Customer Experience, Marketing (Pyramid)

    2 days ago

    Malaysia Sunway Group Full time

    **SUNWAY MALLS**: - BE PART OF US NOW!** Come be part of one of the leading shopping mall managements in Malaysia! Join us in creating history while preserving our core values of integrity, humility, excellence and togetherness. **Summary** Based in Sunway Pyramid, you will be part of the exciting Customer Experience team, contributing in the total...

  • Customer Experience Expert

    2 days ago

    Malaysia TDCX Full time 60,000 - 90,000 per year

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX Attractive...

  • Customer Experience Specialist

    5 days ago

    Malaysia Pace Enterprise Full time

    In addition to supporting customers, you will play a pivotal role in helping the business learn from each interaction and enhance our products and services to deliver a seamless experience. If you’re excited about this opportunity and like working in a start-up environment, we’re keen to speak with you! What you’ll do: Deliver exceptional customer...

  • Customer Support Executive

    4 days ago

    Malaysia Link4 Full time

    **Customer Support Executive** Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry. **About the Role** We are currently...

  • Assistant Customer Experience Expert

    2 days ago

    Malaysia TDCX Full time 40,000 - 60,000 per year

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX Attractive...