Coordinator, Sea Freight Export, Kul

Job Req Number: 54064
Time Type: Full Time

**Purpose of Position**

Perform the pro-active & comprehensive service to the customer relating to all functions of Sea Freight Export regarding shipment arrangement and communicating with related team members, Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction

**Key Tasks**
- Adhere to the Company Code of Conduct policy of the DSV Group.
- Promote, present and adhere to the Company’s Core Values which are based on 3 key principles - Performance, Integrity and Professionalism.
- Responsible & Interface with a group of customers made of Global Key Accounts, Key Accounts, SME and General Accounts which will be allocated at the discretion of the Line Reporting.
- Interaction with networks, depts including peers & subordinates to enhance better understanding and share customer-related information.
- Provide consistent data/information update and milestones set by Company & Key customers.
- Adherence to DSV Corporate Standard, Compliance & Governance policies.
- Attend to any other job-related tasks as assigned by the superior.

**Customer Service Functions**:

- Understand and follow the SOP/Working Instruction drawn for customers to ensure services delivered as required and meeting Customer’s KPI.
- Ensure Quotations and Rate Cards availability & valid prior shipment execution.
- Responsible to notify/highlight additional service / cost involved during coordination for billing purpose.
- To manage Customers booking, follow up with Carriers to ensure that booking is obtained timely and correctly as per requirements and Service Contract.
- Registration of Consol creation & shipments booking into CW1 in timely manner and accurately with customer’s information included - ie. PO, SO, other references as per SOP.
- To communicate with Networks, customers, inter-depts, vendors to arrange and coordinate to ensure shipments are gate in, customs cleared and onboard as per schedule & timeline.
- Monitor shipments departed from transhipment ports and Delivery POD for DAP/DDP freight.

**Document Processing Functions**:

- Liaise with customers, network and carrier to prepare draft for BL, S/I for MBL, Shipping Certs, Insurance and other related documentations in timely manner.
- To check, verify and confirm all the required documentation as final checker and execute in timely manner.
- Submit VGM to carrier, ISF, AMS, ENS, AFR and other trade compliance requirements accurately & timely.
- Check ATD/SOB and update complete shipment data & applicable milestones as per the required KPI & SOP in CW1.
- Follow up & verify Carrier’s and vendor invoices and issue payment when necessary.
- Ensure that MBL, shipping certs, Insurance Cert, other shipping documents are eDOC.
- To be responsible of sending Pre-alerts following to the required SOP & timeline.
- For Groupage (consol) Box operations, to check & ensure tally sheet from CFS Operator matching with all documentation eg. MBL, HBL for final submission.
- To perform billing as per quotation / rate card available following to the KPI set.
- Sorting and sending shipping documents and invoices as per SOP requirements.
- Follow up on payment for COD customers prior BL is released.
- To process vendor invoices in Webcost within timeline required.

**DSV - Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.