Chief Operation Officer

**MAIN RESPONSIBILITIES**

Chief Operation Officer (COO) is the key member of the senior management team and reporting to the Managing Director. In the absent of the Managing Director, COO will reporting to the Deputy Managing Director. The COO roles are to maintain control of the business operation and managing the agent performance and also sales performance of the agent and company. COO should be a person with experienced and efficient leader to communicate the business agenda from top management to the subordinates and agent of the company. COO should also have excellent people skills, business acumen and exemplary work ethics to ensure the company goals to secure the functionality of business and to drive extensive and sustainable growth

**JOB DESCRIPTION**
- Oversee daily business operations of the company and the work of subordinates (Marketing, sales, inventory and agent management)
- Participates in developing and implementing a strategic plan that supports the organization’s vision and goals
- Translates the strategic plan to staff to ensure support and modifies the plan in response to changing internal and external factors.
- Participates with MD/DMD and other leadership team members in setting policies and determining strategies to meet or exceed revenue, profit, and cash flow commitments to the company
- Analyzes current and future trends and needs and accurately assesses functional responsibilities competitive strengths and vulnerabilities.
- Identifies opportunities for new value creation.
- Ensure the company goals achievement of sales targets, customer satisfaction metrics and new business development goals
- Upholds, safeguard and promotes the organization’s values and philosophy relating particularly to ethics, integrity, corporate (social) responsibility, ‘Fair Trade’, as referenced in organizational values and philosophy standards.
- Builds and maintains a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.
- Develops and implements a talent plan to ensure the right people are in the right place at the right time to meet the strategic needs of the organ
- Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.
- Ensures effectiveness of operation function.
- Ensures effective agent management functions.
- Ensures continuous improvement of agent satisfaction through programs to reduce deviations, provide for on-time delivery, provide direction for agent and meet agent requirement and expectations.
- Establishes, coordinates and administers as an integral part of management, an adequate structure for the delivery of effective and efficient administrative operations (e.g. finance, sales & marketing, inventory management and agent management)
- Participates in formulating and administering company policies and is the lead in their enforcement.
- Write and submit report to MD, DMD and OHR HQ in all matters of importance
- Assist MD in business expansion and ventures
- Manage relationship with OHR HQ, agent, partners and vendors
- Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance

**SKILL/ATTRIBUTES**
- Excellent interpersonal skill, communication and presentation skill.
- Self driven energetic and have effective decision making ability
- Having experience in developing strategic planning and business development
- Strong understanding of operation and business management
- Familiarity corporate sales management and operation management best practices
- Knowledge of principles and practices of modern management and administration, governmental policy, financial analysis, project management and personnel management.
- Good organizational management, delegation and leadership skills
- Good analytical and problem-solving abilities
- Good leadership skill and have the ability to motivate a workforce
- Working knowledge of data analysis and performance/operations metrics
- Skill in planning, organizing, directing and coordinating a wide variety of activities
- Developing implementing and communicating policies and procedures for a small organization
- Implementing fiscal management policies, analyzing data, making sound recommendations and adopting effective causes of action
- Working persuasively and tactfully with executive and line staff
- Supervision of specialized professional agent and communicating effectively both in oral and written form

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday