Customer Support

1 week ago

Bandar Kinrara, Malaysia Esyms Sdn Bhd Full time

**Join Malaysia’s Leading Online Pharmacy - Be Part of Our Dynamic Customer Support Team**

We're on the lookout for a **passionate and dedicated Customer Support** to join our fast-growing team at Malaysia’s top online pharmacy platform. If you enjoy helping people, solving problems, and can communicate fluently in **Malay, English, and Chinese**, we’d love to hear from you

**Role Summary:

- **

As a **Customer Support**, you will be the first point of contact for our customers. Your role is to ensure a smooth and positive delivery experience by managing inquiries, providing timely updates, and resolving delivery-related issues with professionalism and care.

**What You’ll Be Doing:

- **
- Handle customer inquiries related to **parcel deliveries** and **order statuses**.
- Provide accurate updates on order tracking, delivery timelines, and address any issues or delays.
- Proactively liaise with **logistics partners and internal teams** to resolve customer concerns efficiently.
- Maintain accurate and organized records of all customer interactions in our support system.
- Work closely with cross-functional teams such as **logistics, operations, and billing** to ensure a seamless customer journey.
- Identify and suggest improvements to enhance customer service and support operations.
- Uphold company values while delivering exceptional service.
- Assist with **ad-hoc tasks** as required.

**What We’re Looking For:

- **
- Proficiency in **Malay, English, and Chinese** (spoken and written).
- Excellent communication skills with a strong **customer-first mindset**.
- Highly organized and able to **multitask** in a fast-paced environment.
- A natural problem-solver with keen attention to detail.
- A positive, **team-oriented attitude** and eagerness to grow.
- Open to **fresh graduates** with strong language and interpersonal skills.

**Why Join Us?**
- **Full-time, permanent** position
- Work with a leading **HealthTech** company in Malaysia
- Friendly and **supportive team environment**:

- Career development and **growth opportunities**:

- Make a **real impact** in customers' lives

Ready to start your journey with us?
**Submit your resume** highlighting your experience and language abilities.

Pay: RM2,000.00 - RM2,700.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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