Technical Assistant, Ict Services

7 days ago


Bukit Bintang, Malaysia FS & PARTNERS SDN BHD Full time

**TECHNICAL ASSISTANT, ICT SERVICES**

**Responsibilities**:
Technical Support:
Hardware & Software Maintenance:

- Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals;
- Ensure that all IT equipment (including CCTV systems) is functioning optimally and in good condition.

User Account Management:

- Create, modify, and manage user accounts and access permissions;
- Handle password resets and ensure robust account security.

Network Support:

- Troubleshoot network connectivity issues to maintain smooth operational flow;
- Assist with the setup and maintenance of network equipment (routers, switches, etc.).

Documentation:

- Maintain accurate records of support requests, repairs, inventory, and CCTV system maintenance;
- Update and create documentation for common IT procedures, including CCTV setup and troubleshooting guides.

Security & Compliance:

- Assist in the implementation and enforcement of IT security policies and procedures;
- Ensure all systems, including CCTV networks, are up to date with the latest security patches and antivirus definitions.

User Training:

- Provide basic training to users on the proper use of software, hardware, and CCTV systems;
- Promote best practices for IT security, data management, and effective technology usage.
- Diagnose and resolve hardware and software issues promptly and effectively;
- Escalate complex issues to specialized IT teams when necessary.

**Requirements**:

- Diploma or Bachelor's degree in Information Technology or related field (preferred);
- Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (a plus);
- Strong problem-solving and troubleshooting skills;
- Ability to work independently and as part of a team;
- Familiarity with Microsoft Windows and the Office Suite;
- Basic understanding of cloud-based services;
- Knowledge of Active Directory and network protocols.

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift

License/Certification:

- car license (preferred)

Willingness to travel:

- 25% (preferred)



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