Customer Experience Specialist

1 week ago

Subang Jaya, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success. From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards.

If you're looking for a dynamic and innovative workplace, we're the right fit for you.

**What you will do**

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

- Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

**Job Requirements**:

- Strong proficiency in Mandarin, giving you a chance to showcase your language skills
- A minimum SPM qualification
- Good command of English or Bahasa Malaysia to round out your communication abilities
- Previous experience in a contact centre or customer service role? That's a big plus

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,400.00 - RM4,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Do you speak mandarin? (preferred)

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