Duty Manager

**Company Description** **Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city...

**Company Description** **Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city...

Provides warm greetings and exceptional customer service to all guests. - Demonstrates self-confidence, energy and enthusiasm. - Motivates and encourages associates to solve guest and employee related concerns. - Understands the brand's service culture. - Sets service expectations for all guests internally and externally. - Takes ownership of a guest...

**Responsibilities**: - ** Ensure all Duty Travel Requests by AirAsia employees for flight booking and hotel accommodations requests are attended as per Service Level Agreement** - ** Support and coordinate staff visa request with authorized agent** - ** Ensure hotel invoices related to Duty Travel expenses submitted on Esker/manually received are approved...

**What You'll Champion**: - Responsible to process all Duty Travel Requests by AirAsia employees which includes flight and accommodation requests - To ensure that the requests are processed on a timely basis based on the Service Level Agreement - Support and coordinate staff visa request with authorized agent(s). - Liaise with third party agents on...

Position TitleAssistant Duty ManagerReport ToDuty ManagerRole PurposeAssume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments at the most cost-effective and efficient...

**Role Summary**: The Escalations Duty Specialist (EDS) is an escalation role designed to help facilitate effective communication and drive successful completion of support cases that have customer satisfaction issues. The role involves fielding customer satisfaction escalations, understanding the customer concerns and communicating effectively with internal...

Ensure that all Front Office team members are familiar with the hotel’s products and services, current promotions, policies and other important information. - Ensure that all Front Office’s SOPs are adhered to by all team members. - To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient...

Under the direction of Front Office Manager, acts as a liaison between guest and Management. - To provide day-to-day supervision, direction and leadership to all Front Office personnel. - Represent Senior Management and in their absence is entirely responsible for the continuous running of the hotel. - Act as an Ambassador for the hotel and deal constantly...

**Key Responsibilities** - Assist in managing day-to-day floor operations, ensuring high service standards and customer satisfaction - Lead and supervise service crew during shifts, providing guidance and support as needed - Handle guest inquiries, special requests, and complaints professionally and promptly. - Coordinate with kitchen and bar teams to ensure...