Customer Business Development Manager

7 days ago

Malaysia Unilever Full time

Who You Are and What You’ll Do

On board, develop and execute with our customers a customer strategy and customer business plan. Responsible for the achievement of Sales (NIV and Turnover), Market Share and the Profit and Lost (P&L) of his/her customers for the channels as well as for the implementation and the optimisation of the category strategies within the customer.

Team Structure:
- Reporting to: Sr. Customer Development Manager

Your Role/Key Responsibilities:
Customer Strategy and Business Plan
- Develop the customer strategic business plan for his/her respective categories and customers by working out a joint customer business plan for his/her respective customers.- Establish strong and sustainable relationships with key customers and distributor managers to solve day-to-day operational issue.- Work in close collaboration with the Customer Strategety & Planning Team for the category and channel input and with customer marketing and brand teams for the specific banner/channel plan.- Manage promo investment of the customer, ensuring P&L and trade term structure (TTS) is spent within allocation.- Monitor customer performance by tracking customer contribution and market share across channels monthly and/or quarterly.- Data churning and analysis to provide accurate business requirements for business review presentations to customers.- Meet assigned targets for profitable sales volume and strategic objectives in the customer.

Plays active ambassador role- Acts as active ambassador of Unilever at the customer and of the customer at Unilever.- Participates actively in internal Unilever meetings and looks at the best solution for the business.

Key Stakeholders:
Internal:
- Customer Development, Marketing, Supply Chain, Finance

External:
- Key customer buyers (MT/DT/GT).

Travel:
50% of the time for travelling.

What You’ll Need To Succeed- Experienced in account management (MT/DT/GT)- Experienced in FMCG industry.- Skilled in developing and implementing customer/channel investment strategy.- Strong communication and negotiation skill.- Proven track record of managing multiple stakeholders, distributors, and delivering operational excellence.

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