Telemarketing Officer

1 week ago

Subang Jaya, Malaysia Carro Full time

_**About Carro**_
- **Why work with Carro?**_
- Join the region’s largest online automotive marketplace with offices in 7 countries.
- Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
- Formal and informal learning and development programmes to support your growth and career progression.
- Comprehensive benefits including medical, insurance and wellbeing.
- Flexible working arrangements upon request.
- Learn from some of the most experienced mentors in the technology and automotive space.
- Meet and interact with colleagues from all around Asia.
- Pursue opportunities to work at departments in other countries and regions.
- Diverse and inclusive working environment with modern workspaces.
- Fun and engaging employee events, initiatives, and celebrations.

**Key Responsibilities**:

- Drive great customer experience by creating awareness and understanding of Carro products and services.
- Manage leads from Carro online channel and provide them with a delightful customer journey from end to end while using Carro services.
- Schedule appointments for interested customers to meet with sales representatives or visit the dealership.
- Manage inbound and outbound calls and correspondences for sales and services.
- Provide accurate and complete information to customers on our products and services via WhatsApp and calls.
- Uphold high standards in processing and maintaining customer records/correspondents while logging customer information into the system/tools provided.
- Achieve monthly individual and team sales targets.
- Keep team lead informed by submitting activity and result reports, such as daily sales reports and compliments.
- Assisting in resolving customer complaints through calls and working with internal departments for follow-ups.
- Able to work with minimum supervision.

**Qualifications and Education Requirements**
- Fresh graduate or 1 year of working experience in Telemarketing, Sales, Customer Service, or a related field is required for this position.
- Have excellent organizational, management, communication, and negotiation skills.
- Ambitious, target-driven, and eager to take on challenges.
- Enjoy working over the telephone.
- Knowledge of automotive products and services is an advantage.
- Able to speak in Bahasa Malaysia & English.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

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