Customer Relation Officer

2 days ago

Melaka, Malaysia Sudong Sdn Bhd Full time

At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Why you should join us?
You’ll love this role if you get your kicks by helping others. We’re looking for Customer Relation Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Key Responsibilities
1. Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontacting of existing subscriptions.
2. Acquire new line subscription by being an advocate of our products & services through consultative selling.
5. Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
6. Contribute and support the achievement your individual & team's sales target, call productivity, and customer engagement score.
7. Make every customer interaction meaningful. Take ownership and execute an end-to-end sales & customer handling.

Key Requirements
1. At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
2. Demonstrable minimum 1 years’ experience within relevant job experience.
3. Excellent attention to detail and numerical accuracy.
4. Strong written and verbal communication skills with good command of English
5. Able to work in a dynamic and fast paced sales environment and to meet critical deadlines.
6. Personal values are aligned with the Singtel Core Values.
7. Passionate about sales and with strong customer orientation.
Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision
To be a leading communications and digital services provider.

Our Mission
We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

Cultivate A Growth Mindset
We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.

Operate With Integrity
We operate with integrity, and the highest ethical standards, doing what’s right and not what’s easy.

Make Customers First
We are passionate about delivering the best customer experience and every interaction counts.

Maximise Teamwork
Teamwork is at the heart of our successes and something we maximise because great things happen when we work together.

Innovate with a Challenger Spirit
We innovate with a challenger spirit, not stay safe and rely on old ways and processes, but to do things differently, push boundaries, and create a better world for future generations.

Take Ownership
We take ownership, follow up on commitments to deliver impact and be the best of us.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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