Customer Care Officer- Sme Tech Evolve

6 days ago


Melaka, Malaysia Singtel Full time

**Customer Care Officer
- SME Tech Evolve**:
**Date**:16 Oct 2025

**Location**: Melaka, Malaysia

**Company**:Singtel Group

**Be a part of something BIG**

As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Business Fiber Internet, Singtel TV and Business Digital.

**Make an Impact by**:

- Manage Business Fibre Internet, Singtel TV, Business Digital Line, Singnet Wireless connection fault report issues via inbound call and internal escalation mailbox
- Perform follow up with customer to ensure end to end resolution
- Ensure fault report ticket are created in system.
- Log all customer interactions and issues accurately in the system.
- Adhere to service level agreements (SLAs) and performance metrics such as response time, resolution time, and customer satisfaction.
- Contribute to the knowledge base by documenting common issues and solutions.
- Ad-hoc task assign by direct superior.

**Skills for Success**:

- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in contact centre environment.
- Good interpersonal and communication skill
- Customer oriented which places meeting the customers’ need as top priority.
- Basic technical knowledge about networking would be added advantage.
- Ability to perform in a fast-paced environment & work well under pressure.
- Able to support in 24 x 7 rotational shift basis and Public Holiday.

**Rewards that Go Beyond**:

- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

**Working Location**:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.



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