Customer Service

1 week ago

Melaka, Malaysia Singtel Group Full time

**Customer Service -Karnival Kerjaya MyFuture Jobs X Utem**:
**Date**:13 Oct 2025

**Location**: Melaka

**Company**:Singtel Group

**Be a Part of Something BIG**

In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.

**Key Roles**:
1. Customer Care Officer - Livebot
- To support customers via bots (devices) in Singtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- To channel and escalate any unresolved issue/complaint to other stakeholder or next level, within the agreed procedure.
- Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.

2. Customer Care Officer - SME Tech
- Manage Business Fibre Internet, Singtel TV, Business Digital Line, Singnet Wireless connection fault report issues via inbound call and internal escalation mailbox
- Perform follow up with customer to ensure end to end resolution
- Ensure fault report ticket are created in system. eLog all customer interactions and issues accurately in the system

3.Customer Relation Officer
- Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
- Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
- Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
- Any other duties assigned by the team leader

4.Intern
- 3 months duration in backend processing team
- Process customer request of billing related orders within the agreed service level with the highest accurac
- Amend customer Unique Identification Number and Billing Address etc for billing purpose
- Assist in copy bill & detailed billing request

**Skills for Success**:

- Diploma or Bachelor’s degree in Business, or related field (specific requirements vary by role).
- Proficiency in Microsoft Excel, Word, PowerPoint
- Strong communication, analytical, and problem-solving skills
- Commit to work on shift rotational work arrangement including weekend and Public Holiday

Feel free to drop your CV with us today

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