Customer Service Ota

1 day ago


Melaka, Malaysia iHousing Paradise Sdn Bhd Full time

**About Us**

At iHousing, we connect travelers with welcoming homestays, ensuring unique and memorable experiences. Our mission is to provide seamless interactions and exceptional service

**Role Overview**

We’re looking for a dedicated Customer Service Representative passionate about customer satisfaction. You will be the first point of contact for guests, ensuring a positive experience from inquiry to check-out

**Key Responsibilities**
- Respond to inquiries via phone and chat with accurate information
- Assist with bookings, modifications, and cancellations; ensure details are recorded
- Address and resolve guest and host concerns, escalating as needed
- Gather post-stay feedback to identify improvement areas
- Collaborate with operations and marketing teams, sharing customer insights
- Available on weekends and public holidays
- Support overtime when needed

**Qualifications**
- Previous experience in customer service or hospitality preferred
- Exceptional verbal and written communication skills
- Proficient in customer service software and booking systems
- Strong problem-solving and analytical skills
- Team player with a positive attitude in a fast-paced environment

**Benefits**
- Competitive salary
- Flexible working hours
- Opportunities for professional development
- Discounts on homestay bookings
- Supportive and inclusive team culture

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



  • Melaka, Malaysia ibis Melaka hotel Full time

    The Reservation Assistant Manager is responsible for overseeing the daily operations of the Reservations Department, ensuring that all guest reservations are handled efficiently, accurately, and in a professional manner. This role works closely with the Revenue and Sales teams to optimize room inventory, maximize revenue, and deliver excellent guest...


  • Melaka, Malaysia Tiong Nam Logistics Solutions Sdn Bhd Full time

    **Job Descriptions**: - To serve customers, handling inquiries related to orders, shipments, and deliveries. - Provide an update about the status of shipments and delivery schedules. - Resolve customer issues, complaints and discrepancies in a timely and efficient manner. - Coordinate with other departments to ensure proper order fulfillment. - Prepare...

  • Customer Service

    7 days ago


    Melaka, Malaysia Jetline Sdn Bhd Full time

    **Customer Service** Jetline Sdn Bhd - Full time - RM 2,000 - RM 2,300 per month - Manage reservations, check-ins, and check-outs. - Coordinate with housekeeping and maintenance teams to ensure room readiness. - Handle guest feedback, complaints, and special requests in a courteous and efficient manner. - Maintain accurate guest records and booking...

  • Customer Service

    3 days ago


    Melaka, Malaysia One Mobile Care Sdn Bhd Full time

    **Position**: Customer Service **Company**: Samsung Authorized Service Center (One Mobile Care Sdn. Bhd.) - Melaka **Location**: No. 12, Jalan Lagenda 3, Taman 1 Lagenda, 75400 Melaka **Employment Type**: Full-time, Permanent **Salary Range**: RM2,200 - RM3,000 per month **Job Summary** **Key Responsibilities** - Welcome and assist walk-in customers in a...


  • Melaka, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

    **Job Duties**: 1. As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop. 2. Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc. 3. Responsible in handling customer information, monetary transactions, handsets and...


  • Melaka, Malaysia Kyosei Seimitsu Manufacturing Sdn Bhd Full time

    Works with clients who have complaints, orders, or require information about products/services purchased from the organization. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - To prepare Quotation, D.O and Invoice for customer as per instruction from superior - Attracts...


  • Melaka, Malaysia CityMedic Sdn Bhd Full time

    **Job description** **ABOUT US** We are a leading medical devices company dedicated to providing innovative and high-quality products to pharmacies and clinics. With a commitment to excellence, we're expanding our team to include a dedicated Customer Service Representative who will play a crucial role in ensuring exceptional customer experiences and...


  • Melaka, Malaysia RelyOn (Malaysia) Sdn Bhd (Formerly known as MSTS Asia) Full time

    **Position Title: Administrator, Customer Service** We are seeking dynamic individuals to join our team as **Administrator, Customer Service** **Responsibilities**: - Providing accurate information on training courses, prerequisites, and certificate validation. - Handling the end-to-end process of course administration, from generating confirmation forms...


  • Melaka, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities and Accountabilities Sales & Service- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;- Carry clear targets for specific products - CASA and FD Book...


  • Melaka, Malaysia EU Holidays Pte Ltd Full time

    **Responsibilities** - Follow up & service customers’ enquiries or bookings, before and after sales - Achieve sales target - Help customer service managers in any administrative arrangement **Requirements**: - Must be able to work on shift, weekends and Public holidays - Service-oriented with good interpersonal and communication skills - Must be able to...