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Customer Service Admin

2 weeks ago

Melaka, Malaysia CityMedic Sdn Bhd Full time

**Job description**

**ABOUT US**

We are a leading medical devices company dedicated to providing innovative and high-quality products to pharmacies and clinics. With a commitment to excellence, we're expanding our team to include a dedicated Customer Service Representative who will play a crucial role in ensuring exceptional customer experiences and efficient defect resolution.

**JOB OVERVIEW**

As a customer Service Representative, you will be the primary point of contact for our valued customers, handling their inquiries, defect reports, and technical issues with professionalism and expertise. Your role is pivotal in maintaining customer satisfaction, providing swift solutions, and contributing to product improvement efforts.

**RESPONSIBILITIES**
- Respond promptly to customer inquiries and support requests via WhatsApp.
- Handle daily customer inquiries by providing order status updates, product information, and necessary assistance.
- Coordinate and communicate effectively with internal departments to address customer needs and resolve issues efficiently.
- Liaise with the technical team for troubleshooting and arrange required stock for repairs or replacements.
- Accurately prepare delivery orders and ensure timely processing for dispatch.
- Update and monitor job status daily using the Freshdesk ticketing system to ensure smooth workflow and timely customer updates.
- Perform general administrative duties and support other tasks as assigned by the manager.

**QUALIFICATIONS**
- Fresh graduates are welcome to apply.
- Positive attitude and strong communication skills.
- Prior experience with SQL systems or ticketing platforms is a plus.
- Ability to adapt quickly to new tools, processes, and technologies.
- Strong problem-solving abilities and attention to detail.
- Good organizational skills and time management.

**BENEFITS**

We offer competitive compensation, a positive work environment, opportunities for professional growth, and the chance to be part of a dynamic team that is dedicated to excellence in customer service and product quality.

If you are passionate about delivering exceptional customer service and contributing to the success of a leading medical device company, we encourage you to apply.

Pay: RM2,300.00 - RM2,800.00 per month

Schedule:

- Monday to Friday

Work Location: In person