Customer Service Assistant

2 weeks ago


Melaka, Malaysia Nirvana Full time

Oversee day to day sales counter operation and ensure its smooth running.
- Handle on department’s administrative work., and pick up phone call.
- Responsible on lot reserve and on hold cases.
- Handle confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases.
- Monitor and update customer database and zone plan for sold out lots.
- Able to handle on customers and agents’ inquiries.
- Issue temporary receipt and official receipt and handover the daily sales collection as per scheduled to Site Admin.
- Brief customers and agents on products and promotions and resolve complaints.
- Update daily burial and urn or pedestal installation record, sold out lots and customer database for management review and analysis.
- Full collaboration with service team colleagues and related department to ensure smooth operation during the funeral procession and urn installation rite.
- Any other duties as assigned by the management and superior to you from time to time.

**Requirements**:

- SPM and above.
- Good interpersonal skill and communication skill.
- Proficient in English, Malay and Mandarin.
**Additional Information**

Career Level
Entry Level

Qualification
Higher Secondary/STPM/'A' Level/Pre-U

Job Type
Full-Time

Job Specializations
Services, Customer Service

**Company Overview**

**Nirvana Asia Sdn Bhd** is one of the largest bereavement care company in Asia and the developer of Nirvana Memorial Park which is one of the world’s largest privatized memorial park; We are seeking experienced and committed individuals to join us for a lifetime challenging career in the above position.

**Additional Company Information**

Registration No.
204888-D

Company Size
501 - 1000 Employees

Average Processing Time
6 days

Industry
Others

Benefits & Others
Dental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Vision, Formal (e.g. Shirts + Ties), Company Trip, Bonus, Annual Increment etc.



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