Customer Service Officer

To provide customer service, service information and resolving problems for shoppers, members and merchants at Dataran Pahlawan Mall. - Encourage new memberships sign up by promoting at strategic locations in the mall. - To recruit DPMM members based on the set KPI. - Update of members information in membership database. - Assist new member enrollment and...

Job Description: - Providing friendly, professional, and comprehensive responses to customer inquiries about products, services, or related issues. - Recording and updating customer information, including personal details, orders, complaints, and interaction history, in the customer management system. - Handling customer complaints carefully and providing...

Location : To be based in the heart of Malacca - Dataran Pahlawan - Full time female customer service - With or without working experience - Full training will be provided - Able to do shift work - Able to work on weekends and public holidays - Friendly disposition and good in communication - Able to work independently and self-motivated - Spoken languages :...

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**Key Responsibility: - ** **1- Respond to Enquiries**: - Provide timely, accurate, and comprehensive responses to customer and prospect enquiries regarding the company’s products, services, delivery status, and other enquiries, ensuring exceptional customer satisfaction. **2- Process Orders and Transactions**: - Oversee and manage the entire order...

**RESPONSIBILITY AND AUTHORITY**: 2. Handle and process Requests for Quotation (RFQs) from customers: a. Review specifications and requirements. b. Coordinate with internal departments (e.g., sales, production, procurement) to prepare pricing and lead time. c. Prepare and issue accurate quotations. 3. Receive, verify, and process Purchase Orders (POs): a....