Customer Service Executive

7 days ago

Melaka, Malaysia Small Tool Technology (Melaka) Sdn. Bhd. Full time

**RESPONSIBILITY AND AUTHORITY**:
2. Handle and process Requests for Quotation (RFQs) from customers:
a. Review specifications and requirements.

b. Coordinate with internal departments (e.g., sales, production, procurement) to prepare pricing and lead time.

c. Prepare and issue accurate quotations.

3. Receive, verify, and process Purchase Orders (POs):
a. Confirm order details, delivery dates, and terms.

b. Input orders into internal systems.

4. Follow up on orders, delivery status, and customer feedback.

5. Coordinate with logistics and warehouse teams to ensure timely delivery.

6. Maintain accurate records of communications, quotations, and orders.

7. Resolve customer complaints or issues professionally and escalate when needed.

8. Support the sales team with customer-related administrative tasks.

9. Other tasks assign by superior.

**QUALIFICATION AND EXPERIENCE**:
1. **SPM / Diploma / Degree** in Business, Administration, or related field.

2. Minimum **1-2 years of experience** in customer service, order processing, or sales coordination.

3. Strong understanding of **quotation and order handling processes**.

4. Proficiency in **Microsoft Office (Excel, Word)** and experience with CRM systems (e.g. SQL, SAP, or similar).

5. Good written and verbal communication skills in **English and Bahasa Malaysia**.

6. Detail-oriented, organized, and able to handle multiple tasks.

**Job Types**: Full-time, Permanent

Pay: From RM1.00 per month

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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