Customer Service Executive

1 week ago

Melaka, Malaysia HAYAN PRINTS (M) SDN BHD Full time

**Key Responsibility:

- **

**1- Respond to Enquiries**:

- Provide timely, accurate, and comprehensive responses to customer and prospect enquiries regarding the company’s products, services, delivery status, and other enquiries, ensuring exceptional customer satisfaction.

**2- Process Orders and Transactions**:

- Oversee and manage the entire order lifecycle, from receiving incoming orders to ensuring timely and successful delivery,
- Efficiently manage incoming orders, cancellations, product returns, and exchanges. Ensure all customer transactions are handled promptly and accurately.
- Calculate costs and prepare accurate quotations for customers in a timely manner.
- Plan material efficiently to ensure alignment with production and delivery timelines, optimizing inventory and ensuring timely order fulfillment.
- Follow-up and coordinate production flow and goods’ status.
- Issue financial documents - including purchase returns, credit notes and debit notes.

**3- Proactive Customer Engagement**:

- Identify and assess customer needs through proactive outreach to enhance satisfaction and foster long-term relationships.
- Collect feedback from customers, document suggestions for improvement, and work with internal teams to enhance customer experience.

**4- Resolve Customer Complaints**:

- Attend to customer complaints and work with cross functional team and ensure thorough follow-up until resolution is achieved.

**Requirement:

- **
- Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- Preferable mandarin speaker is advantages.
- At least 2 years of experience in customer service.
- Proficient in using computers and software tools for order processing, customer relationship management (CRM), and office productivity.
- Strong multitasking abilities, with attention to detail and the capacity to meet deadlines in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a proactive approach to resolving issues.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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