Customer Service Officer

1 week ago

Melaka, Malaysia Hatten Asset Management Sdn Bhd Full time

To provide customer service, service information and resolving problems for shoppers, members and merchants at Dataran Pahlawan Mall.
- Encourage new memberships sign up by promoting at strategic locations in the mall.
- To recruit DPMM members based on the set KPI.
- Update of members information in membership database.
- Assist new member enrollment and issue memberships cards.
- Maintain customer relationship by providing program and service information, attend to inquiries.
- Resolves product or service problems by clarifying the members and merchants complaint and explaining the best solution to solve the problem.
- Maintains members’ complaints records by updating information in the database.
- Counter weekly inventory.
- Prepare, compile and submit weekly reports.
- Campaign Management.
- Assist in monthly promotion campaign.
- Any other duties as and when assigned from time to time.

Requirement:

- Required skill(s): Like to work with people, customer service and communication Skill.
- Minimum 1 year of experiences in Customer Service will be an added advantage.
- Willing to work shift hours between 10am to 10pm, 6 days a week.
- Applicants must be willing to work in Melaka.
- Bahasa Melayu, English, and Mandarin will be added advantage.
- Fresh Graduates are encourage to apply.

**Salary**: RM1,500.00 - RM1,600.00 per month

Ability to commute/relocate:

- Malacca City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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