Customer Service Officer

3 days ago

Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

**Overview**
- A Customer Service Officer is responsible for providing frontline services in areas such as manning the lobby information counter, liaising with patients and caregivers for enquires and any other assistance.
- S/He is able to combine excellent customer service and problem-solving skills, with the ability to work both independently and as part of a team.
- S/He should have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
- S/He should display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
- S/He will be required to work on Saturdays, Sundays and Public Holidays as assigned/required.

**Requirements**:

- Minimum Diploma
- Able to speak English and Bahasa Malaysia
- Experience working in healthcare industry or customer service line will be advantage
- Will be required to travel to Melaka Jetty (transportation provided)

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 - RM1,900.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

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