Portfolio Manager

2 days ago

Kuala Lumpur, Malaysia Microsoft Full time

The Portfolio Manager (PM) position is responsible for delivering the full life cycle of real estate activities (plan, design, build/lease, operate, maintain) for Microsoft’s real estate portfolio in the region. This role would manage, Singapore, Malaysia, Thailand, Vietnam, and part of Greater China. The position has management responsibility for vendor staff and will be based in Malaysia. This individual will work proactively as the CRM with the Engineering, Global Sales, Marketing and Operations Leadership teams to identify opportunities where Global Workplace Service initiatives can add value both from a Real Estate Strategy and long-range planning perceptive and work collaboratively to develop regional-specific implementation plans. They will be responsible for achieving measurable year-over-year improvements in quality, service, and business satisfaction.

**Responsibilities**:

- Drive multiyear planning for the real estate portfolio, including strategy, business, financial and operational planning in alignment with the RE&F organization global and regional goals and client strategy.
- Effectively leverage 3rd party vendors to deliver RE&F management services on time and within budget, consistent with the needs of the business client.
- Create and drive community and teams within the campus, encompassing all areas of employee experience.
- Ensure participation and compliance with regional and global RE&F programs, policies, standards, and best practices.
- Ensure effective regional and local partnerships with supporting peer organizations: Microsoft Technology, Procurement, Finance, Legal Corporate Affairs and HR and foster service delivery integration to business clients.
- Oversee and ensure successful delivery of the RE&F services and projects with financial rigor and accountability to include capital planning, forecasting, and budgeting.
- Understand, forecast, and anticipate physical facility requirements and related service needs. Develop and frame documentation and business cases to accurately and comprehensively articulate planned or emergent headcount and special use requirements.
- Manage the execution of projects and approved occupancy plans across stakeholder groups aligning business objectives with established portfolio optimization criteria, within approved timelines and expectations.
- Facilitate excellent communications with clients and stakeholders, maintain and share all relevant information and/or lessons learned through a knowledge management-based platform.
- Employ a systematic approach on occupant satisfaction at both the account and service delivery levels.
- Ensure continuous process improvement programs are in place and that cost savings opportunities are identified and implemented.
- Drive action and decisions, supported by analytical rigor and data, among clients and partner stakeholders by utilizing and facilitating an awareness of business needs and priorities at multiple levels within the company. Proactively engage with clients and partners to solve problems and effectively balance specific client needs with the broader Microsoft interests.
- Ensuring compliance with all statutory regulations and Microsoft policies and controls.

**Qualifications**:

- Bachelor's Degree in Business Management, Real Estate, Project Management, or related field AND 5+ years relevant experience

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