Sales Operations Analyst

7 days ago

Penang, Malaysia Dell Global Business Center Sdn Bhd Full time

Sales Operations Analyst
Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company - we are a people company. We can't wait for you to discover this for yourself as a Sales Operations Analyst on our Sales Operations team to work in Penang.
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling, and communicating both online and offline orders. A bridge between sales and other operational functions, we use our expertise to evaluate and implement improvements to sales programs and processes - from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Role Summary
The Premier Maintenance role is responsible for managing Premier relationship catalogs. Responsibilities include sustaining the health of regional stores and decreasing manual order entry efforts across regional business units.

**Responsibilities**:
Provide customer-centric solutions in a dynamic real-time environment.
Partner with cross-regional teams to broaden knowledge and predefined processes
Assist with troubleshooting and triage for resolution.

**Requirements**:
Strong verbal and written communication skills English.
Strong commitment to quality and attention to details.
Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
Strong multi-tasking capabilities and workload prioritization.
Ability to work independently with regular supervision while handling stressful situations.

Education and Experience:
Fresh graduate with degree without experience or equivalent experience

**Benefits**:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

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