Concierge

**Job Requirement**:

- Minimum SPM or equivalent
- Excellent communications skill for both written and verbal. Multiple language skills are preferred
- Able to work under pressure
- Self-starter, results oriented and also a team player
- Pleasant personality with good organisational skills
- Good problem solving skills
- Independent and self-motivated with good communication, presentation and interpersonal skills
- Delivers the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Greeting and Welcoming of Hotel’s guest
- Personally and frequently verify that all guests are receiving the best possible service during check-in and check-out.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provides excellent service to internal customers as appropriate.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Reports “Lost and Found” items.
- To be thoroughly conversant with the Front Office computer system.
- To be a source of information to both internal / external guests, giving best recommendation to food outlets, entertainment outlets, shopping venues etc.
- To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
- To assist and ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage.
- To schedule meal breaks accordingly and to pay extra attention especially during busy hours.
- To ensure all guest’s luggage are properly tagged and stored.
- To ensure sufficient supply of stationeries, supplies and equipment and to initiate replenishment as and when necessary.
- To ensure that all Concierge equipment are properly maintained. To initiate a weekly maintenance schedule where appropriate as guidelines.
- To ensure function boards and other lobby posting are up to date and double check for spelling mistakes.
- To inspect and regularly conduct spot check the luggage store room to ensure all items are properly kept, tagged and accounted for.
- To supervise and direct flow of vehicle traffic at the hotel’s main entrance to avoid congestion.
- To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
- Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
- Ensures guest comments are channelled to Chief Concierge / Assistant Chief Concierge for follow up.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From RM2,100.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

**Language**:

- Bahasa (preferred)
- English (preferred)