Lifestyle Concierge

2 weeks ago

Kuala Lumpur, Malaysia Aspire Lifestyles Full time

**Lifestyles Concierge**:
**Overall Purpose of the Job**

**Key responsibilities**:

- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
- Strives to leave the customer with a positive customer experience after every contact - Provides accurate and timely information regarding requests.
- Provides services as per contractual scope of services and is able to say “no” positively. - Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements. - Applies high quality customer service guidelines when fulfilling customer requests.
- Leverages current partners and utilizes Internet and other resources to fulfill requests. - Communicates responses in a clear, professional, and concise manner.
- Represents clients’ brands in a professional, courteous manner.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
- Seeks to provide the best possible customer experience

**Required Work Experience**:
Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicated to the customer in a prompt, professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will leverage industry knowledge and previous Concierge experience to independently recommend and provide services.

**The Concierge is expected to have**:

- 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
- Strong communication skills
- Demonstrated problem solving skills

**Benefits**:

- Medical Benefits
- Lifestyles Allowance
- Staff Engagement Activities

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