Lifestyle Concierge

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aspire Services Sdn Bhd Full time 40,000 - 60,000 per year

First, here are what you'll receive for the great work you provide:

  • Lifestyles Benefits (dental, vision, medical checks, vacations)
  • Insurance coverage for Term Life, Inpatient, Outpatient (extended to family members)
  • Birthday Gift
  • Festive Celebrations
  • Allowances

SPECIFIC RESPONSIBILITIES

  • Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
  • Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
  • Strives to leave the customer with a positive customer experience after every contact
  • Provides accurate and timely information regarding requests.
  • Provides services as per contractual scope of services and is able to say "no" positively.
  • Establishes relationships with customers, learning their likes and dislikes.
  • Initiates outbound calls in compliance with program needs and requirements.
  • Applies high quality customer service guidelines when fulfilling customer requests.
  • Leverages current partners and utilizes Internet and other resources to fulfill requests.
  • Communicates responses in a clear, professional, and concise manner.
  • Represents clients' brands in a professional, courteous manner.
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
  • Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
  • Applies client and Group policies as applicable whenever interacting with customers.
  • Is able to multi-task and prioritize in a fast-paced environment.
  • Seeks to provide the best possible customer experience.

Required Work Experience / Knowledge:

The Concierge is expected to have:

  • 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
  • A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
  • Strong communication skills
  • Demonstrated problem solving skills

Qualification Requirement:

  • Degree in Discipline – Business administration, Mass communication, and any commerce studies.
  • Diploma in Mass Communication, Business Studies, Tourism

Required Languages:

  • Excellent oral and written English and Mandarin language skills to effectively communicate with our diverse client base and stakeholders.

Travel / Rotation Requirements:

  • Only if required for learning and development purposes
  • Able to work on rotating shift hours


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