Call Center Customer Service Executive

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Aspire Lifestyles Full time 24,000 - 54,000 per year

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit

Key Responsibilities

  • Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
  • Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
  • Strives to leave the customer with a positive customer experience after every contact
  • Provides accurate and timely information regarding requests.
  • Provides services as per contractual scope of services and is able to say "no" positively.
  • Establishes relationships with customers, learning their likes and dislikes.
  • Initiates outbound calls in compliance with program needs and requirements.
  • Applies high quality customer service guidelines when fulfilling customer requests.
  • Leverages current partners and utilizes Internet and other resources to fulfill requests.
  • Communicates responses in a clear, professional, and concise manner.
  • Represents clients' brands in a professional, courteous manner.
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
  • Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
  • Applies client and Group policies as applicable whenever interacting with customers.
  • Is able to multi-task and prioritize in a fast-paced environment.
  • Seeks to provide the best possible customer experience

Desirable Work Experience:

  • Experience working in a call center environment.
  • Experience in omni channel (added advantage)
  • Experience in the banking/hotel/travel/insurance industry
  • Experience in High Net Worth/ Mass Affluent customer segment (added advantage)
  • Experience supporting international market

Job Types: Full-time, Contract, Temporary

Contract length: 3 months

Pay: RM3, RM3,500.00 per month

Experience:

  • call center customer service: 1 year (Required)

Work Location: In person

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