Call Center Executives

24 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Pte Ltd Full time 30,000 - 60,000 per year

Responsibilities:

  • As a Banking Customer Service Executive, you will be our valued banking customers' first point of contact. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.
  • To provide friendly and professional customer assistance via phone, email, or chat, addressing their banking needs and inquiries.
  • To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
  • To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
  • To accurately record customer interactions and transactions while maintaining confidentiality and data security.
  • To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
  • To work collaboratively with team members to achieve customer service goals and provide seamless support

Requirements:

  • Fresh graduates with Degrees / Diplomas are encouraged to apply
  • SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English)
  • Good communication skills in English and ability to interact with all levels in the organization.
  • The 6-month contract position will convert permanently depending on the staff's performance.
  • Working hours: 8 am to 11 pm (Rotational 9 Hours shift between this time)
  • Training will be provided

Why Join Us?

Opportunity to join a leading bank.

Enjoy staff benefits after conversion to permanent employment.

Build a solid foundation in the banking industry.

Be part of a dynamic and supportive team.

Job Type: Contract

Contract length: 6 months

Application Question(s):

  • What is your level of proficiency in English? (Beginner / Intermediate / Advanced)
  • Do you have a minimum SPM qualification with at least a credit in Mathematics and English?
  • Do you have at least 2 years of working experience in call center environment?

Work Location: In person

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