Concierge Executive

5 days ago

Kuala Lumpur, Malaysia LiveIn Full time

**Overview**:
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.

**Duties and responsibilities**:
Customer Service:

- Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.

Security and Access Control:

- Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
- Handle key management, access cards, and other security-related tasks.

Units & Rooms Conditions Management:

- Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
- Monitor common areas to ensure they are clean and well-maintained.

Emergency Response:

- Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
- Maintain emergency contact lists and procedures.

Communication:

- Maintain open and clear communication with tenants, and property management staff.

Documentation and Reporting:

- Document check in, check out activities, booking fees and tenancy agreements.

**Qualifications and Skills**:

- High school diploma or equivalent (some positions may require higher education).
- Knowledge of property management software or tools (preferred but not required).
- Previous experience in a customer service, hospitality, or similar role is advantageous.
- Someone that has own transport, requires travelling based on the building assigned.
- Excellent interpersonal and communication skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to handle stressful or emergency situations calmly and efficiently.

**Benefits**:

- Competitive salary and benefits package.
- Young, supportive and diverse working environment.
- Opportunities for professional growth and development.
- Annual Leave, Medical Leave, EPF, SOCSO, EIS.
- Mon to Fri, 5 working days/ week.
- Medical reimbursement.
- Accommodation discount.
- Monthly activities and events.
- Other benefits.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Deadline: 12/10/2024

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