Assistant Manager

GENERAL ACOUNTABILITIES: - Ensuring the Hotel’s policies and procedure are adhered to as identified in the Associate Hand Book, Departmental Standards and Procedures and Welcome Charter. - Adhering to the grooming standard of the Hotel. - Projecting a professional image to maintain and enhance the reputation of the Hotel and Company. - Ensuring all Guests are provided with friendly, courteous and professional service at all times. - Maintaining a safe working environment by minimising hazards or reporting them to the appropriate Manager immediately. - To hold and/or assist in associate meetings & to conduct and/or attend training session as and when required. - Performing any other reasonable duties and responsibilities as directed by Management in order to meet Business demand and Guest Service needs. - You are to observe and comply to all the policies and procedures of Marriott International and Le Méridien Kuala Lumpur. - You may also be required to perform or assigned other duties or responsibilities by the management from time to time that’s not stated in this descriptions SUPERVISOR ACCOUNTABILITIES: - Responsible for the training and development of associates, making sure the have the necessary to perform their duties in the most productive way - Managing performance of subordinates including the correct use of the Hotel’s disciplinary procedure. - Responsible for conducting associates performance reviews on a timely basis. - Responsible for ensuring that rosters are posted and timesheets submitted in the required timeframe. - Providing leadership and motivation of associates that fosters teamwork and encourage good relationship between departments. - Delegating task to allow the Department to achieve the goals efficiently. - Ensuring associates follow all OH&S procedures. - Managing emergencies including fire evacuation. - Ensuring that all associates report to work punctually, maintaining a high standard of personal appearance and hygiene and adhering to the hotel and department grooming standards. - To assist the Front Office Manager in managing the Front Office department. - To assess problems and guest complaints and make quick decisions in the best interest of the guest and for the Hotel in accordance with Hotel policy. - To maintain inventory controls on supplies, to ensure accuracy, uniformity & correct accounting practices on the front desk. - Oversee the allocation of VIP rooms via the Guest Relations, Reception & the Club. - Inspect room together with a representative from Housekeeping. MANAGER ACCOUNTABILITIES: - Ensuring that the Department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved. - Building an efficient team of associates trough taking an active interest in their welfare, safety and development. - Complying with local legislation and be conversant and act in accordance with any legal requirements relating to your department. - Ensuring that all associates are treated fairly and consistently as outlined in their terms and condition of employment, local legislation and company Hotel policies and procedures. - Conduct periodic checks on execution of policies & procedures related to the Front Office. - Communicates to the Assistant Front Office Manager and Front Office Manager on all matters relating to individual departments performance, conduct & achievements & issues directly affecting management goals and principles. - To handle situations of delicate & or confidential nature and protect the guest’s and the Hotels privacy. - To work closely with the Concierge associate to coordinate effectively guest luggage, guest requests & indirectly to monitor the concierge desk with the absence of the Chief Concierge. - Together with security, maintains the safety and security of the guests & Hotel by carrying out patrols of all public areas, car park, perimeter and Guest Floors. - Carries out Overnight processes including End of Day & Management Reports
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5