Clinic Manager

**Company Overview**:
**Key Responsibilities**:
**1. Achieve Operational Excellence**:

- Lead the setup and launch of the clinic and telehealth platform, ensuring smooth day-to-day operations for both in-clinic and online consultations.
- Map, design and implement client journey that ensure seamless client experience, from registration to consultation.
- Establish and maintain high standards of operational performance by creating and enforcing standard operating procedures (SOPs).

2. **Drive Financial Performance and Efficiency**:

- Manage the clinic’s budget to optimize financial performance while controlling costs and ensuring resource efficiency.
- Oversee the billing and payment processes, ensuring accuracy and timely processing for both in-person and tele-health services.
- Regularly analyze financial and operational data to support decision-making, identify trends, and recommend improvements.

3. **Drive Client Experience and Satisfaction**:

- Ensure high-quality customer service by addressing clients’ concerns promptly and professionally, ensuring overall satisfaction.
- Develop and implement systems to collect and act on clients’ feedback to continually improve services and patient engagement.

4. **Maintain a High-Performing Clinic Environment**:

- Ensure the clinic operates at full capacity with the necessary medical and administrative supplies, and equipment in optimal condition.
- Foster a clean, safe, and organized environment that reflects the clinic’s commitment to quality and client care.
- Maintain clinic infrastructure and manage the purchasing, maintenance, and repair of equipment to meet the clinic’s operational needs.

5. **Ensure Compliance and Quality Standard**:

- Ensure the clinic meets all required healthcare regulations, including licensing, telehealth standards, and data protection laws.
- Develop and oversee systems that ensure the clinic’s services are continuously aligned with established healthcare quality standards and best practices.

6. **Promote Growth and Business Development**:

- Collaborate with the marketing team to develop and execute strategies to increase clinic visibility and attract new clients.
- Identify and pursue new business opportunities to expand the clinic’s reach, enhance client engagement, and drive revenue growth.
- Collaborate with marketing teams to promote the clinic’s services.
- Identify growth opportunities and propose strategies to expand reach and patient engagement.

7. **Lead, Develop, and Retain a High-Performing Team**:

- Build and maintain a motivated, efficient, and skilled team through recruitment, training, and professional development.
- Foster a collaborative and positive team culture that ensures a high level of service for both in-clinic and telehealth services.
- Ensure effective staff scheduling to meet clinic demand while maintaining employee satisfaction and performance.

**Requirements**:

- Required language(s): English, Bahasa Malaysia.
- A minimum of 5 years of experience in clinic or healthcare operations and/or customer service roles is preferred. Experience in hospitality, high-end consumer or priority banking services will be considered an advantage.
- Savvy in using social media and demonstrate good understanding of digital marketing tools.
- Exceptional communication, and interpersonal skills.
- Self-starter mentality with the ability to thrive in a startup environment.
- Detail-oriented with the ability to manage multiple priorities efficiently.
- Ability to work independently and in a team environment
- Proficient in financial management, reporting, and operational planning.
- Computer literate, familiar with Microsoft Office Application
- Able to work staggered shifts, including Saturdays and Sundays
- Applicants should be Malaysian citizens

**Why join us?**
- Permanent position
- Near to public transport (LRT/MRT Ampang Park)
- Competitive remuneration and benefits
- Exceptional training and good career advancement
- Medical & hospitalization coverage
- Attendance Allowance
- Childcare Allowance
- Birthday token
- Additional leaves: Marriage Leave, Compassionate Leave, Child & Senior Care Leave etc.
- Allowances for Special Circumstances and Occasions - Maternity, Wedding, Funeral token

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Clinic Manager: 3 years (required)