IT Support
5 days ago
Requirements:
- Strong analytical and troubleshooting skills
- Excellent interpersonal communication skills (both verbal and written)
- Ability to work effectively in a fast-paced implementation environment
- Proactive to anticipate the needs of production
- Team player
- Highly organized with an ability to do multi task
- Thrive in a high pressure, deadline-oriented environment
- Willing to learn new technologies and operating environments
- ITIL experience is an added advantage.
Responsibilities:
- Resolve support tickets in a fast and professional manner
- Keep support requester updated on the progress of resolving their support ticket
- Log any bugs or feature request in helpdesk system
- Responsible for managing backups and tape rotation and data center day to day administration
- Diagnosing and resolving technical issues
- Providing desktop and server support
- Setting up and configuring new laptops and desktops including supports.
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Handle ad hoc task given by Superior
**Job Type**: Contract
Contract length: 12 months
Pay: From RM2,400.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
**Education**:
- Diploma/Advanced Diploma (preferred)
**Location**:
- Petaling Jaya (preferred)
Willingness to travel:
- 50% (preferred)
Work Location: In person
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