Operations/area Manager

1 week ago

Kuala Lumpur, Malaysia Binq Dessert Sdn Bhd Full time

As an operations/area manager in Binq, your job scope involves overseeing all aspects of operations for both our outlets (Desa Sri Hartamas and SS15). Here are the key responsibilities and duties associated with this role:
**Food and Beverage Service Standards**:

- Establish and enforce high standards for food quality, presentation, and service delivery.
- Train and supervise staff to ensure adherence to food safety protocols, sanitation standards, and industry regulations.

**Inventory Management and Procurement**:

- Manage inventory levels, including ordering, receiving, storage, and rotation.
- Source ingredients, beverages, and supplies from reliable vendors while optimizing costs and maintaining product quality.

**Customer Service Excellence**:

- Create a welcoming and memorable dining experience for guests through attentive service, personalized interactions, and prompt resolution of issues or complaints.
- Monitor customer feedback and implement improvements to enhance overall guest satisfaction.

**Staff Management and Training**:

- Recruit, train, and supervise F&B staff, including servers, bartenders, chefs, and kitchen personnel.
- Develop training programs to enhance staff skills, product knowledge, and service standards.

**Event and Banquet Operations**:

- Coordinate and oversee catering services for events, banquets, and special occasions, ensuring smooth execution and guest satisfaction.
- Plan and execute menus, staffing requirements, and logistics for large-scale events.

**Health and Safety Compliance**:

- Ensure compliance with food safety regulations, sanitation standards, and health codes.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and safety in F&B facilities.

**Vendor and Supplier Relationships**:

- Cultivate relationships with suppliers and negotiate contracts to secure favorable terms, pricing, and product quality.
- Evaluate vendor performance and make recommendations for sourcing improvements.

Overall, the primary goal of the operations/area manager is to achieve the key responsibilities stated and manage the day-to-day task of the company. You are also required to work closely with the founders to execute and deliver the task given in a timely manner. This person is expected to be mobile and is able to travel between outlets.

Pay: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

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