Customer Service 5 Days Working Day Binjai Klcc
6 days ago
Working Hours : Routine Shift (9hrs per day)
Working Day : 5days working days
Working area : Binjai 8 KLCC
Company Background: Online Furniture Seller (China company)
Job Description:
- To provide assistance and support for incoming queries.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Responsible to undertake special duties which may assign by Superior.
Requirements:
- Good Interpersonal skills & Team Player
- Able to type & speak fluent in Mandarin & English
- Able to work overtime, weekends or public holidays if required.
Benefit:
- Medical leave : 14 days
- OT Paid
- Shift Allowance
- Annual Leave
- Dinner provided for those who work in night shift
- EPF,SOCSO, EIS
**Salary**: RM1,500.00 - RM3,000.00 per month
Schedule:
- Fixed shift
**Language**:
- Chinese (preferred)
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