Junior Customer Service Representative

1 week ago

Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time

Greeting from Across Asia Assist

We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide.

**Job Purpose**:
With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.

**Responsibilities**:

- Responsible to plan, coordinate and deliver the service according to the standard operating procedure
- To ensure continuation and completion of service delivery within the agreed turn-around-time
- Document all call information and coordination arrangement into the case management system
- To liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries/requests, where applicable
- To participate in training as to ensure continuous enhancement of skills and knowledge to deliver service quality
- To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/other requirements

**Job Requirements**
- Passion for excellence with respect to treating and caring for customers
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong communication and listening skills
- Able to handle, manage customer complaints and stressful situations appropriately
- Has a pleasant, patient and friendly attitude
- Willingness to work on a flexible schedule and on shifts
- Proficient in both spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other languages will be an added advantage
- Salary range: Rm2,500 - Rm4,000 per month
- Rotational shift
- Happy workplace (Team work)
- Experience in the travel and medical assistance industry will be an added advantage

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Rotational shift

**Language**:

- English (required)

  • Customer Service Representative

    2 weeks ago

    Petaling Jaya, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

  • Customer Service Representative

    2 weeks ago

    Petaling Jaya, Malaysia WORLDLINK WELLNESS SDN. BHD. Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. E-COMMERCE SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Customer Service Representative

    6 days ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Customer Service Representative** **Tenure: Permanent** **Location: Bandar Sri Damansara, Kuala Lumpur** **Working Hour: 9AM-6PM** **Salary: RM 2500 - RM 3500** **Responsibilities**: - Update account maintenance and assist to ensure of the subscription benefit customer care. - Assist to get feedback on the Customer Satisfaction Score...

  • Customer Service

    2 weeks ago

    Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time

    **Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...

  • Customer Service Representative

    2 days ago

    Petaling Jaya, Selangor, Malaysia Startek Full time 25,000 per year

    Customer Service Representative – Startek (Ara Damansara, Selangor)We are looking for enthusiastic individuals to join our Customer Support Team at Startek, a global leader in customer engagement solutions. If you enjoy helping others and thrive in a fast-paced environment, this could be the right opportunity for you.About the Role:As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Petaling Jaya, Malaysia Samsung Malaysia Full time

    **Position**: Customer Service Representative Samsung Authorized Service Center **Working Location**: Sunway Pyramid Shopping Mall, Subang Jaya **Salary Range**: RM2000 - RM3000 **Responsibilities** Handle customer service on-site Resolve customer problem and issue Do admin and any related task **Requirement** Minimum SPM Speak Malay and English Willing to...

  • Customer Service

    6 days ago

    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...

  • Customer Service

    4 days ago

    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    **Job description** Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services,...

  • Customer Service Representative

    2 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **Position**: Customer Service Representative **Location**:Ara Damansara, Petaling Jaya **Salary**:RM2000 - RM3000 **Benefits**: - KPI allowance - up to RM500 - EPF / SOCSO provided - Training provided (up to 1-month) - Nearby with Public Transport **Working Days**: 5 days, 2 days off **Working Hours**: 9 working hour including 1 hour break **Job...

  • Customer Service Representative

    1 week ago

    Petaling Jaya, Malaysia Mahsa Avenue International College Full time

    The **Customer Service Representative at The Nesting Place** is responsible for ensuring a positive experience for new mothers, families, and visitors by delivering exceptional service and support. This role involves handling inquiries, scheduling consultations, managing bookings, and addressing any concerns in a professional and timely manner to promote...