Operations Specialist

**Company Description** About Grab and Our Workplace**

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
**Job Description** Get to Know the Team**

The Regional Payments team oversees, shapes and drives the strategy and growth initiatives of funds movement for the Grab ecosystem across Southeast Asia. We are at the heart of digital innovation, focused on simplifying payments through secure, seamless solutions like card payments, e-wallets, and digital banking. The team drives decision-making, ensuring major initiatives generate the maximum value for the Grab ecosystem - both in driving down costs or generating incremental revenue.

**Get to Know the Role**

You will own end-to-end reconciliation of settlement reports and transactions, ensuring accuracy and resolution of discrepancies; act as the key contact for payment operations, addressing and resolving queries from internal teams and external partners; oversee the preparation and submission of regulatory and audit reports to ensure compliance with requirements from regulators and payment partners; drive the enablement and optimization of payment solutions to support evolving business needs; and lead continuous improvement, risk mitigation, and incident management within the payment operations domain, with the role based onsite in Petaling Jaya and reporting to the Head, Payments Acquiring.

**The Critical Tasks You Will Perform**
- Own the reconciliation of settlement reports and transactions processed by Grab, ensuring accuracy, completeness, and resolution of discrepancies.
- Serve as the primary contact for payment operations, addressing and resolving queries from internal teams and external partners with efficiency and clarity.
- Oversee the preparation and submission of regulatory and audit reports, ensuring full compliance with requirements from regulators and payment partners.
- Drive the enablement and optimization of payment solutions to support evolving internal business needs and initiatives.
- Lead continuous improvement, risk mitigation, and incident management efforts within the payment operations domain.

**Qualifications** What Essential Skills You Will Need**
- Has 2+ years of working experience and foundational knowledge of payment operations, settlement processes, and related financial workflows.
- Self-driven and accountable, with the ability to thrive in cadence-based responsibilities and own end-to-end deliverables.
- Strong written and verbal communication skills in English, with keen attention to detail and accuracy.
- Proven track record in driving initiatives, managing projects, and coordinating across cross-functional teams.

**Additional Information** Life at Grab**

We care about your well-being at Grab, here are some of the global benefits we offer:

- We have your back with **Term Life Insurance**and comprehensive **Medical Insurance.**:

- With **GrabFlex,**create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through **Parental** and **Birthday leave**, and give back to your communities through **Love-all-Serve-all (LASA)** volunteering leave
- We have a confidential **Grabber Assistance Programme** to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

**What We Stand For At Grab